Call Center Team Lead
Lead a team that genuinely resolves customer issues
Castellan Group BPO · Indore
Mid-level (3-7 yrs) On-site
Team LeadershipCall Quality MonitoringPerformance CoachingEscalation HandlingShift SchedulingMetrics Reporting
Job Description
Call Center Team Lead at Castellan Group BPO, Indore. Experience level: Mid-level (3-7 yrs). Key skills: Team Leadership, Call Quality Monitoring, Performance Coaching, Escalation Handling, Shift Scheduling, Metrics Reporting.
Designation: Call Center Team Lead
Location: Indore
Industry: BPO / Call Center
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