Client Operations & Workflow Specialist
Growing our global consulting team
Global Client Services Ltd. · Kolkata, India
Job Description
As a Client Operations & Workflow Specialist at Global Client Services Ltd., you will manage complex project lifecycles, coordinate diverse teams, and translate client requirements into actionable, measurable solutions across consulting operations. You will work extensively with US and UK mid-sized firms to optimize operational efficiency, meet strict SLA targets, and enhance overall client satisfaction. Your role involves designing streamlined workflows, conducting routine performance reviews, resolving client escalations rapidly, and driving data-driven decision-making processes to ensure seamless project delivery and account expansion. Furthermore, you will facilitate cross-functional alignment sessions, track project deliverables against milestone timelines, prepare executive dashboard reports, mentor junior operations personnel, and establish best practices to enhance overall service delivery quality across global client portfolios.
Designation: Client Operations Specialist
Location: Kolkata, India
Industry: Management Consulting