Customer Success Manager

Own renewals and growth for mid-market accounts

Brightline SaaS Technologies · Remote (India)

₹12,00,000 - ₹18,00,000 Posted by Brightline SaaS Technologies · Recruiter 1 month ago

Job Description

Brightline SaaS Technologies is hiring a Customer Success Manager to own the full post-sale relationship for a book of mid-market accounts in the logistics and manufacturing verticals. You will lead onboarding for new customers from contract signature through first value delivered, making sure the early experience is smooth enough that renewal is never in doubt. You will run structured quarterly business reviews with key accounts, monitor product usage data closely to flag churn risk weeks before a renewal conversation happens, and proactively reach out when engagement drops rather than waiting for a cancellation email. Beyond retention, you will identify genuine expansion opportunities within existing accounts and partner with the sales team to convert them into upsells without ever feeling like a hard sell. You will be the primary point of contact for renewal negotiations, and you'll work cross-functionally with product and support teams to unblock customers who are stuck, escalating internally when needed to protect the relationship. This role requires real experience managing a SaaS customer portfolio end to end, along with comfortable, confident use of CRM tools like HubSpot for pipeline and account tracking.