IT Helpdesk Manager
GlobalSupport · Noida
Mid-level (4-8 yrs)
ITILHelpdesk ManagementActive DirectoryHardware Support
Job Description
GlobalSupport is looking for an IT Helpdesk Manager to oversee our support operations. You will manage helpdesk ticket SLAs, monitor team performance, ensure Active Directory compliance, and provide guidance for complex hardware/software support issues. A solid understanding of ITIL frameworks, strong leadership, and excellent customer service management skills are required for this internal support operations role.
Location: Noida