Consumer Operations Associate
Scaling fintech user operations
Mobikwik Systems Pvt. Ltd. · Mumbai, India
Entry-Level (0-2 yrs) Hybrid
Customer SupportTicket ResolutionEscalation Handling
Job Description
Resolve 50+ customer support tickets weekly across channels, ensuring timely closure, and streamline escalation handling processes to reduce pending case backlog by 15%.
Designation: Associate
Location: Mumbai, India
Industry: Fintech / Digital Wallets
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