Consumer Operations Executive

Scaling fintech user operations

Mobikwik Systems Pvt. Ltd. · Mumbai, India

₹5,00,000 - ₹8,00,000 Posted by Mobikwik Systems Pvt. Ltd. · Recruiter 1 month ago

Job Description

As a Consumer Operations Executive at Mobikwik Systems Pvt. Ltd., you will resolve 50+ customer support tickets weekly across channels, ensuring timely closure and consistently high service quality. You will be responsible for streamlining escalation handling processes, effectively reducing pending case backlog by 15% and improving overall customer satisfaction. Your daily duties will include analyzing support bottlenecks, collaborating with cross-functional support units, and ensuring that user grievances are addressed promptly within strict internal service level agreements and operational guidelines. In addition, you will document recurring user issues, assist product teams in identifying software bugs, maintain detailed communication records, monitor digital wallet transaction inquiries, participate in quality assurance reviews, and contribute innovative workflow enhancement suggestions designed to optimize customer service delivery across high-volume digital financial platforms.